REFUNDS: 90 (45) days prior to the stay - 150 (90) days in the case of Christmas - bookings become non-refundable. In advance of 90 (45) days - 150 (90) days at Christmas - cancellations may be accepted with a full refund, less a $50 admin fee.
CANCELLATIONS AFTER THE DEADLINE ABOVE AND BEFORE THE BALANCE HAS BEEN PAID: Not accepted for Christmas bookings. Outside of the holidays guests can apply the amount paid to a future stay before the end of the same season the following year or allow Cona to exercise best practices to re-sell the dates and refund a percentage proportional to the monies collected for the replacement booking, less a $50 admin fee. E.g. A guest pays $500 deposit for a $2000 4-day stay and we re-rent for $1500 (3 nts) - the refund would be $375 less $50 = $325. If the guest chooses to re-book for alternate dates it must be done within 30 days of the cancellation and an admin fee may apply.
NON-REFUNDABLE CANCELLATIONS: Any cancellation with less than 21 (14) days notice is non-refundable and no options to re-book are provided. See our guarantee policy for any variances to this.
TERMS AND CONDITIONS
RESERVATION AND PAYMENT: Payment (CAD) by cash, cheque, email money transfer, credit card or money order. A Rental Deposit of 25% (50%) officially confirms the reservation. The balance of rents is due 45 (30) days prior to check-in. A Refundable Security Deposit by credit card through PayPal of $750-$1500 is required the week of the stay prior to receiving access instructions. Deposits may be held up to 30 days after the end of a rental until the unit has been checked, all keys have been returned and no noise complaints have been issued.
GUESTS: YOU ARE RENTING SOMEONE'S HOME OR PERSONAL VACATION PROPERTY. Notify us of any increase or decrease in the size of your party. We reserve the right to refuse or interrupt service to any guest who no longer meets the Terms of the Rental Agreement. Units with age restrictions require that the person making the booking occupy the property for the duration of the stay. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit and the party will not be permitted to check-in, or be required to leave the property.
WHAT IS PROVIDED: All units are fully furnished with full kitchens. Each unit will provide the same basics (such as bedding, towels, toilet paper, dish soap). Items such as food, personal toiletries (toothpaste, shampoo, body soap, etc) will not be supplied. We suggest bringing your own towels for hot tub use. Extra towels not supplied and towels ruined or missing due to hot tub use will be charged against the damage deposit.
CLEANING: Cleaning Services are provided upon check-out. Cancellation policies apply to the cost of cleaning. Upon departure, all items must be returned to their homes (including dishes, movies, remotes and furniture etc.). Departure Checklists are provided for each unit to help guide you through the check-out process.
DAMAGE & EXCESSIVE NOISE: We expect the occasional, accidentally broken glass, plate, etc and consider it a cost of doing business. Please tell us if something breaks, so that we can replace it promptly. A charge of $200 may be deducted from your Security Deposit if guests are asked to limit noise before 7am or after 11pm (as Owners may be fined this amount by their Stratas). Units are NON-SMOKING. Any sign or smell of smoking in the unit or on balconies or entryways will result in immediate forfeiture of the entire Security Deposit. Guests may be billed costs to remediate any smells or damage that exceeds the Security Deposit.
CHECK-IN/OUT AND KEY SERVICE
NOTE: some units vary from these times at the owner’s discretion. Your arrival email will clearly detail any variances. Check-In-Time: 4:00pm - Please advise us of your anticipated arrival time. Check-Out-Time: 11:00am (Units with Cleaning); - Please allow sufficient time for the checkout process. Changes to chk in/out times must be requested the day before your stay and can only be granted if unit shows vacant the night either pre- or post- stay. A new code is provided at the start of each rental. Arrival Instructions specific to the unit are emailed when all payments are finalized. Lost keys will result in a minimum fee of $50.00 per set being deducted from the Security Deposit.
PARKING: Follow parking instructions in your Arrival Instructions. PARKING ON ROADWAYS IS PROHIBITED. Parking for the Alpine Village (also known as the Walk-in Village) is by parking pass only in the winter – print and display on your dash. A fee of $150 will be applied to your security deposit if rules aren't followed and in turn disrupt the stay of others in nearby units. Excess vehicles must park at the base. A schedule for the ski bus can be found at www.mountwashington.ca.
SKI AND BIKE STORAGE: Most buildings provide gear storage. UNDER NO CIRCUMSTANCES IS EQUIPMENT TO ENTER ANY UNIT – NOR CAN WAXING BE DONE ANYWHERE BUT IN DESIGNATED LOCATION, IF PROVIDED. If gear storage is not available, guests will be responsible for locking these items in or on their vehicles. Owners, Cona, the building stratas, etc WILL NOT be responsible for any lost or stolen equipment.
HOT TUB & SAUNA & WIFI: Individual for each unit if available. Please respect all posted rules. We cannot guarantee access, safety and/or cleanliness of communal facilities at any time. Abuse of privileges may result in forfeiture of your rental and/or a fine from your Security Deposit. Hot tubs/Saunas may be shut down for the off-season and summer months. Free WIFI in the Alpine or Raven Lodges if not available in your unit.