RESERVATIONS

To review all of these tasks in a single tutorial step-by-step click here. Otherwise you can review each numbered step individually by clicking on the title.

1. Review Arrivals and Departures
   Authorize for damages
   Send arrival emails
   Ensure parkings registrations are complete

2. Review emails
   Always ensure emails are reviewed before before making any changes to any booking (confirming, charging a card, sending a reminder etc.)
   Charge any cards that are due for an installment payment
   Respond to all new inquiry emails within 2 hours during the hours of 8am to 8pm PST
   Make note of any new bookings and after processing (later step), delete the email notifying of the incoming booking.
   Delete any Airbnb or VRBO emails that are messages from guests after responding to guest
   File, tag or mark unread, all emails as per Cona standard.

3. Process any new bookings
   Review the booking notes and emails pertaining to the guest
   Add any notes, alarms or update any details as per Cona Standard.
   Send confirmation email to the guest
   Airbnb Bookings
   VRBO Bookings
   Christmas and Summer Bookings

4. Review alarms calendar
   Complete any necessary alarms and turn them off once they’ve been actioned
   Redate them if you can’t complete them today
   Review the previous week for missed alarms alarms.

5. Processing payments
   Booking deposit by credit card
   E-transfer payment
   2nd Installment
   Final Balance
   Airbnb Payout
   Damage Deposit (NOT REQ’D FOR AIRBNB)
   Credit Card Declined

Gold reservations are to never be registered and are reserved for Owners. Silver registrations are good for any lot. Bronze Registrations are good ONLY for Main Lot.

Read as follows: Unit Name - Unit Address - Passcode - Silver Registrations available, Bronze Registrations available

Chalet Meribel - #36 882 Strata Way - 297937 - 4S, 1B
Cona Haven - Bldg 100 Unit 301 - 762731 - 2S, 1B
Contractor Charlie - 157938 - 4S (good for daytime only for registration of a vehicle for housekeepers or contractors)

When a property goes on the market, current and future guests must know and understand the risks. Here are the steps we take with listings, website and guest communications. Each owner may choose to handle visibility on the listing platforms in their own way. With Airbnb, Cona will not open the calendar further out than what is guaranteed, unless the owner agrees to share the offer to purchase, because that is the only way for Cona to avoid penalties for cancelling a reservation. With VRBO, always select Guest cancelled, and there are no penalties when cancelling a guest stay. Once the property gets listed, management will have a conversation with the owner about how they wish to handle bookings going forward to be able to maximize their earnings while still avoiding penalities in the event of a sale.

POLICY: Bride and Groom book with us or one of their families does, standard rates apply. As soon as there is a second booking, the Bride and Groom get a 5% discount. Once there are 4 units booked, everyone gets a 10% discount. Condition - the bookings are made prior to final balances being due. Click here for the instructions on how to create the wedding source code and what edits need to be made to any booking for each wedding.

Owner bookings

Christmas and Summer Bookings

Gift certificates

Group bookings

Sending a statement for a Group Booking

Weddings

Cancelling a booking without a paid deposit and no cancellation fees

Cancelling a VRBO booking

Cancelling a booking with cancellation fees

$500 AP
$750 BP, MC, CCL, WGD, SV
$1000 HBH, MMR
$1200 CCU, WGB, MWG5, AMW
$1500 CC, CM, WG, MWG, SBB